Sub-Zero Hayward Appliance Repair Reviews

Our built-in Sub-Zero stopped cooling on the fresh-food side and I was sure we needed a new one. The tech ran the temps and airflow, found a failing evaporator fan, and showed me why the compressor was still fine. Fixed the same week. The $89 service call came right off the repair and the labor is covered for a year — no pressure to replace.

I appreciated that they diagnosed before quoting. Turned out to be a control sensor, not the board I was bracing to pay for. Clear price up front, genuine Sub-Zero part, and they cleaned up after. This is how Sub-Zero refrigerator repair near me should work.

My Sub-Zero wine storage column was drifting warm and the bottles on the lower shelf were getting too cold at the same time. They traced it to a dual-zone sensor and a tired door gasket. Now both zones are steady. They even explained how to keep the condenser clear. 365-day warranty on the labor sealed it for me.

Called around for built-in wine cooler repair and most shops wanted to swap parts blind. These folks measured humidity and temp in both zones first, then gave me a real range. Repair landed exactly where they said. The $89 diagnostic was waived once I approved the work.

The freezer drawer was frosting over and not holding below zero. The technician found a defrost heater issue and a door that wasn’t sealing on one corner. He walked me through the defrost cycle so I’d know what normal looks like. Friendly, on time, and fair.

Our Sub-Zero ice maker quit and there was a little water under the unit. They found a stuck fill valve and a kinked line, replaced the valve with an OEM part, and checked the whole water path. Ice the next morning. Quoted before they touched anything.

This was the expensive kind of problem — sealed system. Instead of pushing the biggest job, the tech showed me the pressure and electrical readings and laid out repair against replacement honestly for a 14-year-old unit. We repaired, it’s been solid, and the labor is warrantied for a year.

I’m just over the line in San Leandro and they covered me without any fuss. Dual fresh-food and freezer temps were off; they corrected airflow and replaced a gasket. Up-front pricing, genuine parts, and they respected the house with shoe covers and a drop cloth.

Panel was throwing an error and flashing. They read the code, tested the board and sensors, and it was a sensor — not the whole board. One small ding: parts took a couple days to arrive. Otherwise honest and tidy work, and the diagnostic fee came off the total.

There was a frost line along the door and condensation pooling. The fix was a worn door gasket and a small alignment tweak. Simple, but they explained why it happened so it won’t come back. Good communication start to finish.

What stood out was that they’d rather tell you the truth than sell you a part. Clear $89 service call that’s credited to the repair, a year of labor warranty, and a tech who actually knows Sub-Zero built-ins. I’ve already recommended them to two neighbors.

One Wolf burner kept clicking and wouldn’t light, and the oven was running cool. They cleaned and re-set the igniters and calibrated the oven. They clearly knew the dual-fuel layout. Fair diagnostic that applied to the repair.

Our Viking built-in fridge was warm up top and noisy. They isolated a failing fan and a frosted coil rather than guessing. Quiet and cold again. Helpful even though I’m over in Fremont — clear up-front number and genuine parts.

A star-burner on the Thermador wouldn’t hold a low simmer and one element was dead. They diagnosed the spark module and a switch, no upsell. On time and respectful of the kitchen. The $89 came off once I approved the work.

GE Monogram built-in wasn’t holding temp. They proved out the sealed system with gauges before recommending anything, then fixed it for far less than the replacement quote I’d gotten elsewhere. Labor warrantied a full year. Even though I’m in San Lorenzo they came right out.

I’d been burned by a vague quote before, so I asked for the range up front. They gave it, explained what could change it, and stuck to it. The $89 diagnostic was credited to the repair and the final number matched. That kind of clarity is rare.

They had me read the model and serial off the tag inside the cabinet before the visit, so the correct OEM part was on the van. Hillside access with a tight staircase didn’t slow them down. One trip, done right.

Fridge and freezer were both creeping warm overnight. They checked the easy things first — condenser, door seals, airflow — before anything expensive, and it was a fan and a frosted coil. Saved me from a needless board swap. Honest from the first phone call.

Ice maker was producing slow and the cubes were small. They flushed the line, replaced the fill valve, and checked water pressure. Works like new. Took a second short visit for a part, but pricing was exactly as quoted and the diagnostic applied to it.

They understood I didn’t want to throw money at an old unit. Diagnosed clearly, gave me a repair-or-replace recommendation in plain English, and the repair has held up great. Genuine parts, a year of labor warranty, and the $89 credited to the job.

Our Wolf dual-fuel oven was running 40 degrees cool and the bake element wasn’t glowing evenly. They tested the igniter and the control, calibrated it back to spec, and explained why it drifted. Roasts are even again. Clear $89 diagnostic that came off the repair, and the labor is warrantied a year.

One Wolf rangetop burner kept clicking and wouldn’t catch, even after I cleaned it. The tech found a cracked igniter and a worn spark module, fitted genuine Wolf parts, and checked every burner before leaving. Lights on the first turn now. Honest, on time, and tidy with the cooktop.

My Viking oven wouldn’t hold a bake temperature and one burner was slow to light. They diagnosed the igniter and a tired bake element, used genuine Viking parts, and the oven is steady again. They walked me through what failed and why. The $89 service call was credited to the repair.

Our Viking built-in refrigerator was warm at the top and a bit noisy. They isolated a failing fan and a frosted coil rather than guessing, and it’s quiet and cold now. One short wait for a part, but the price matched the quote and the labor is covered for a year. Helpful even out in Castro Valley.

The ExtraLow setting on our Thermador star-burner cooktop stopped holding a true simmer and one burner ran high. They traced it to the spark module and a switch, fitted genuine Thermador parts, and now the low end is gentle again. Diagnosis-first, no upsell, and the $89 came off the total.

Our Thermador induction cooktop kept throwing an error and shutting a zone off. They read the code, tested the board and the zone coil, and it was a sensor — not the whole board they could have sold me. Fixed and warrantied for a year. Came right out to Union City and respected the kitchen.

Our GE Monogram range oven wasn’t igniting and the cooktop was slow to light. They cleaned and replaced the igniter, checked the safety valve, and tested the whole range. Works on the first try now. The hillside access didn’t slow them down, and the $89 diagnostic was credited to the repair.

Our GE Monogram built-in fridge stopped holding temperature. They proved the sealed system with gauges before recommending anything, then fixed it for far less than a replacement. Honest, methodical, and the labor is warrantied a full year. They explained how to keep the condenser clear so it lasts.

Our Sub-Zero wine cooler had the upper zone too warm and the lower zone too cold at the same time. They traced it to a failing zone sensor and a worn door gasket, fitted genuine parts, and both zones hold now. They even checked the UV glass seal. The $89 was credited to the repair and labor is warrantied a year.

My built-in wine storage column was humming loudly and drifting warm. They found a tired evaporator fan and a frosted coil rather than swapping parts blind, and now it’s quiet and on temperature. Careful work on a tight hillside install. Clear up-front price and a year of labor warranty.

Our Sub-Zero freezer wasn’t staying cold and ice cream was going soft. They found a failed defrost heater and a sensor, replaced both with genuine parts, and showed me what a normal defrost cycle looks like. Back below zero the same day. The $89 service call was credited to the repair, labor warrantied a year.